Shipping

All shipping is done through FedEx or UPS.
Customer will Receive package "Tracking Number" and carrier information after payment is verified and processed for shipping. Deejayspe.com doesn't ship internationally. All shipping charges are non-refundable & customer will pay for all shipping unless otherwise stated in the description.
 
Return Policy

We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products
except for items listed in the Exception Section.
Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.  

Exception Section - Items Not Covered Under this return policy:
Olevia brand TVs - are covered by Manufacturer's warranty.  New Olevia TVs come with one year Manufacturer's warranty, serviced at Customer's location.  Reconditioned Olevia TVs come with 90 days Manufacturer's warranty, serviced direct with the manufacturer.  You need to register with Olevia within one month of the purchase to be eligible for warranty coverage.

Gaming (includes Brand New consoles and games for all different types of systems):  
All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item.  If the item is defective customer will need to contact Manufacturer.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.  

Items may be returned only with prior authorization.

If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual.
Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.

There will be a 50% restocking fee on non-damaged items that are returned in damaged package.

Unwanted Returns:
Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
There is also a 20% restocking fee on non-damaged items that are returned in exception for hand made jewelry items which cannot be returned or refunded from the time the fabrication begins.

All Returns Will Require a RAM Number. A 50% Restocking Fee Will Be Applied If An Item Is Returned Without A RMA Number or Without Authorization

RMA numbers can be requested through our online ticketing system. Simply click on the CONTACT US and please make sure to include your order number and a clear description of why you need to return the item.

All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund.  Refunds may take 3 to 5 business days to post back to the credit card.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.

Due to varying custom laws, we cannot tell you if you will incur custom fees. We do know that USA customers do incur up to a 6.5% custom fee which must be paid upon receipt of the item when receiving items sent from outside the US. European customers incur a 20% VAT tax. If you are in the USA or Europe, please check with your local customs department for the particulars in your case!

ADDITIONAL TERMS WHICH APPLIES TO CELL PHONES

We will not accept returns for non-damaged Cell Phones and Cell Phone Accessories. If your item is defective, please contact the manufacturer. For damaged DOA cell phones, we must receive a request for a RMA within 7 days from the date of delivery otherwise the RMA will be declined.

Cell Phone Equipment Compatibility:
Customers are responsible for determining their product's compatible with the respective network/service provider
and phone manufacturer. Deejayspe.com is not responsible for "Network Dependent Features" or any Firmware related issues.

Packaging:
We have taken additional precautions to ensure the product is shipped safely and arrives to the customer undamaged.

Returns:
Due to the extremely low price of this product, we do not accept returns.

Damage, DOA and missing parts: If a product arrives damaged or DOA, you must contact us immediately. We will determine if the product needs to be replaced or if a replacement part needs to be sent out. If the product needs to be replaced, you will need ship the product back to us and we will send you a replacement item via UPS Ground service.

Sales Tax
CT, CA, FL residents please add state sales tax to all orders